Most orders ship within 24 hours of receipt Monday thru Friday via USPS $6.95 flat rate per order within the continental USA. At check out you have the option to select First Class or Priority service for your parcel. Delivery time is estimated and not guaranteed by the USPS or SawAgain. Fed Ex is an option if you prefer this carrier.
If a item is over 7lbs we may ship UPS or FedEx if it is more cost effective. Tracking numbers will be emailed to you when your item has shipped. We pride ourselves on our ability to pack and ship very quickly and professionally.
On rare occasions an in stock item may back order due to an inventory or product issue, in this case you will be contacted and notified immediately. SawAgain reserves the right to cancel/refund any order we determine to be fraudulent in nature.
Some shipping destinations may be difficult or impossible to deliver to for our carriers, as a result we reserve the right to cancel/refund any order that presents a successful delivery risk.
If an item is returned to us because an incorrect shipping address was provided we will issue a refund for the item, the customer then has the option to re order with the correct address, we can not be responsible for shipping charges to an incorrect address provided to us by customers.
Tracking numbers are provided on all orders. When the carrier delivers an order they will scan the package and it is marked delivered, at this point we are no longer responsible for the order. If an order gets lost we will help track it and replace if necessary, since delays in shipping can take place we will refund or replace a US shipped item after 21 days have elapsed. We require a signature on delivery of any order exceeding $500 in value, if you would like a signature required on orders lees than $500 please send us a request.
International orders will be shipped via USPS a tracking number is provided which follows the package within the US. If you would like a tracking number that follows your order to your door we can ship via FEDEX or UPS but the cost will be considerably more, contact us. The checkout cart will calculate the shipping cost of your order. Some foreign shipping destinations may be difficult or impossible to deliver to for our carriers, as a result we reserve the right to cancel/refund any international order that presents a successful delivery risk.
Please examine all items upon receipt and prior to installation. Any item may be returned within 30 days of purchase provided the item has not been installed, used or opened if shipped in a manufactures sealed package. If you ordered the wrong part or changed your mind we will refund you the cost of the product minus shipping. If the order was incorrect because of a mistake on our part we will refund the shipping expense as well. Any item returned that has been damaged or soiled to where the item can no longer be resold as new is subject to return denial or a restocking fee to be determined by SawAgain. If you received free shipping on an order and decided to return the order the original shipping cost will not be refunded. Your payment will be refunded within 48 hours of receipt, or if you prefer, a store credit can also be applied. If you need to send an item back please email us for an RGA#, then send returns to:
1775 Highway 371
Backus, MN 56435