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Our Newsletter


Shipping, Returns, Refunds

 

Shipping:

Most orders ship within 24 hours of receipt (or same day if order is placed before 2:00pm CDT) Monday thru Friday via USPS. If a item is over 7lbs we may ship UPS or FedEx if it is more cost effective. Tracking numbers will be emailed to you when your item has shipped. We pride ourselves on our ability to pack and ship very quickly and professionally. 

If an item is returned to us because an incorrect shipping address was provided we will issue a refund for the item, the customer then has the option to re order with the correct address, we can not be responsible for shipping charges to an incorrect address provided to us by customers.

Tracking numbers are provided on all orders. When the carrier delivers an order they will scan the package and it is marked delivered, at this point we are no longer responsible for the order. If an order gets lost we will help track it and replace if necessary, since delays in shipping can take place we will refund or replace a US shipped item after 21 days have elapsed. We require a signature on delivery of any order exceeding $500 in value, if you would like a signature required on orders lees than $500 please send us a request.

International Shipping:

International orders will be shipped via USPS a tracking number is provided which follows the package within the US. If you would like a tracking number that follows your order to your door we can ship via FEDEX or UPS but the cost will be considerably more, contact us. The checkout cart will calculate the shipping cost of your order. 

Every country has different import taxing protocols we have no way of knowing the exact import taxes of all the countries and local governments, we collect the price of the product plus the money to ship it any other taxes/duties are between the buyer and his/her host government.
 
We will ship your order within 24 hours of receipt but please note all international orders must be processed thru your countries customs department, occasionally orders will sit for extended periods of time waiting for customs clearance, as a result we can not guarantee shipping times on international orders. Generally international orders require 15 days for delivery but can take as long as 30 days.

 

Returns: 

Please examine all items upon receipt and prior to installation. Any item may be returned within 30 days of purchase provided the item has not been installed, used or opened if shipped in a manufactures sealed package. If you ordered the wrong part or changed your mind we will refund you the cost of the product minus shipping. If the order was incorrect because of a mistake on our part we will refund the shipping expense as well. If you received free shipping on an order and decided to return the order the original shipping cost will not be refunded. Your payment will be refunded within 48 hours of receipt, or if you prefer, a store credit can also be applied. If you need to send an item back please email us for an RGA#, then send returns to:

 

SawAgain 

1775 Highway 371 

Backus, MN 56435

 

Warranty Policy

Limited Warranty
SawAgain LLC warrants its NEW parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. No warranty on USED parts unless otherwise stated. 
Liability under this warranty is limited to replacement of parts or refund. This warranty shall not apply to any part which SawAgain LLC in its sole judgment, concludes the part has been subject to misuse or improper installation. SawAgain LLC shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of our products.

Cylinder/Piston Warranty

Cylinders and Pistons will be warranteed to be free from manufactures defect.

Warranty coverage on cylinders, pistons or kits shall not include burn downs or "seized" motors resulting from excessive heat since other causes are gennerally at fault such as ethanol, poor quality fuel or oil, improper fuel/oil mixture, mechanical issues such as air leaks or improperly adjusted air fuel mixtures.